IT Support
Downtime and unresolved tickets cost more than the support contract that would have prevented them. We provide responsive, well-documented IT support so problems get fixed quickly and rarely recur.
What's included
- Helpdesk for staff, with defined response and resolution SLAs
- Device provisioning, patching and lifecycle management
- User account and access management
- Microsoft 365 and Google Workspace administration
- Backup, monitoring and alerting
- Tiered support plans matched to business size
How the engagement works
We start by mapping your current environment: devices, accounts, applications and existing pain points. From that we build a support runbook specific to your business, so every ticket is handled consistently regardless of which engineer picks it up.
Support is delivered against clearly stated response and resolution targets, with a monthly report showing performance against those targets and any patterns worth addressing at a system level rather than repeatedly firefighting the same issue.
Who this is for
Small and mid-sized organisations without an in-house IT team, or those looking to supplement existing staff with senior-level cover for escalations, projects and out-of-hours incidents.
Ready to discuss it support?
Get in touch and we'll respond within one business day.